If you are dissatisfied with any aspects of our service, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

  • In writing: The Compliance Officer, Orb Financial Services Limited, Rosemount House, Rosemount Avenue, West Byfleet Surrey, KT14 6LB
  • By phone: 0845 0138709
  • By e-mail:

Please be assured we treat complaints seriously. For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Full details of the FOS can be found on its website at